Frequently asked questions.
Booking & Payments
Q: How do I book a trip with Beyond Travel?
A: You can start by filling out a quick interest form on our website. From there, we’ll send you a custom proposal and walk you through the next steps.
Q: Do I have to pay for my trip all at once?
A: No — most trips offer flexible payment plans with low deposits. You’ll be able to make monthly payments leading up to your departure.
Q: What forms of payment do you accept?
A: We accept major credit and debit cards through our secure online portal.
Q: Can I book for someone else?
A: Yes! Just be sure to have their full legal name, date of birth, and passport information (if required) when booking.
Q: What happens if I miss a payment?
A: We offer a short grace period and will always send reminders first. After that, late fees or cancellation may apply depending on the terms of your booking.
In-Destination Support & Travel Safety
Q: Will someone be available to help once I arrive?
A: Yes. Whether it’s our local partners or your Personal Group Escort (if selected), Beyond Travel ensures you're supported every step of the way — from airport pickup to check-in and beyond.
Q: What happens if there’s a delay or emergency during the trip?
A: We’re just a message or call away. We monitor your travel dates and work closely with on-site teams to respond quickly to any unexpected situations.
Q: Are the destinations you offer safe to travel to?
A: We only work with vetted, reputable resorts and vendors in destinations with strong tourism infrastructure. We also encourage guests to purchase travel insurance for additional peace of mind.
Q: Do I need travel insurance?
A: Travel insurance is strongly recommended and may be required for some trips. We’ll provide recommended providers and explain your coverage options.
Q: Is there a contact person at the hotel or resort?
A: Yes. In addition to our team, resorts typically have guest services or concierge staff available to assist you with room requests, dining reservations, or excursions.
Trip Details & Planning
Q: Are flights included in the package?
A: Unless stated otherwise, flights are not included. We do, however, guide you on the best airports, flight times, and what to book to match your trip.
Q: Can I customize my trip itinerary?
A: Yes! If you’re booking Flexible Independent Travel or planning a private group, we’ll tailor the itinerary to your preferences. For group trips, we offer curated options with optional add-ons.
Q: Will I receive a daily schedule before my trip?
A: Absolutely. You’ll get access to a personalized digital itinerary that includes your travel details, excursions, group events, and more.
Q: Can I arrive early or stay longer than the group trip dates?
A: Definitely. Let us know during the booking process and we can help arrange early arrivals, extended stays, or upgrades (subject to availability).
Q: What should I pack?
A: Once your booking is confirmed, we’ll send a destination-specific guide with packing tips, dress codes (if any), and other helpful info.
Still Have Questions?
We’re here to help. If you don’t see your question listed, just reach out — no question is too small, and no travel dream is too big.